TRANG CHỦ › Forums › 1. KINH NGHIỆM QUẢN TRỊ TỔNG THỂ › Quản Trị Kế Toán & Tài Chính (FRM) › Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices 1st Edition by Bohdan W. Oppenheim (Author), Marek Felbur (Author)
February 26, 2018 at 10:56 #3764
Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to significantly improve the efficiency of bank operations.
This book shows how to use Lean and Six Sigma management practices to improve the normal daily work in a bank, typically executed in the so-called “back offices.” This work involves about 90 percent of bank employees and generates 90 percent of costs. Lean for Banks explains how to organize bank operations better, increase work productivity and quality by working smarter and not harder, make fewer mistakes and decrease rework, and elevate jobs from mundane and repetitive to creative and pleasantly challenging. Most importantly, it shows how to increase the satisfaction of bank customers and in turn enhance bank competitiveness and market share.
Lean for Banks is intended for all levels of bank employees: back-office workers, first-level supervisors, middle- and higher-level managers, and corporate executives. It is also intended for all levels of students at schools that teach banking skills―short courses intended for tellers, college courses in advanced banking operations, and continuing education for bank managers and line employees. This book is an entry-level text on Lean and should give readers enough understanding to prepare them for active participation in Lean deployment activities.
Nếu có điều kiện hãy mua sách ủng hộ tác giả các bạn nhé!
You must be logged in to reply to this topic.